Case study

1 / 5

Dutch
Railways

I
have
worked
on
many
different
digital
products
and
customer
journeys.
Including
the
travel
planner,
subscriptions,
NS-Business
Card
and
more.
Currently,
I
am
involved
in
building
and
maintaining
their
design
system.

Dutch Railways
  • Senior
    Design
    Engineer
  • Design
    Systems
  • 2016
    present

Intro

ns/ns-01.jpg

Travel
Planner

I
designed
various
functionalities
such
as
displaying
weather
forecast
at
an
arrival
location,
showing
the
train
composition
of
all
train
types,
adding
several
personalized
planning
options
and
more.
The
challenge
in
adding
all
these
features
lies
in
subtlety.
The
trick
is
to
limit
the
cognitive
load
as
much
as
possible.
Try
planning
a
trip.

ns/ns-weather.svg
ns/ns-02.png

Hero
image

With
our
CRO-team
we
tested
this
hypothesis:
if
we
turn
over
the
planner
and
the
hero,
the
conversion
on
the
hero
goes
up
without
shrinking
on
planned
trips.
Results
were
scintillating.
35%
more
clicks
on
the
hero
and
100%
more
views
of
the
target
page
per
session!

ns/ns-03.jpg

NS
Flex

We
had
to
deliver
3
campaign
pages
from
scratch
within
a
couple
of
months.
That's
lightning
speed
for
a
large
enterprise
like
NS,
so
we
had
to
use
a
different
way
of
working
than
usual.
In
a
pressure
cooker
with
a
marketer
and
UX
designer,
I
created
a
full
responsive
prototype
.
Which
is
been
build
as
a
static
website
by
the
development
team.
And
it's
a
success!
Sales
were
hitting
target
2
months
shy.
While
not
cannibalizing
classic
subscriptions.

ns/ns-04.png

Spoordeelwinkel

I
participated
in
modernising
the
NS
railway
shop,
a
platform
for
the
best
deals
for
a
day
out
by
train.
I
was
free
to
introduce
a
new
design
direction
separate
from
the
regular
NS
styling.
Although
it
had
to
remain
family
of
the
NS
brand.
I
took
a
bolder
and
more
active
approach
to
ensuring
the
feeling
of
being
on
offer.
Visit
.

ns/ns-05.jpg
ns/ns-06.png

NS-Business
Card

Commissioned
by
NS
Zakelijk
I
designed
and
developed
a
campaign
page.
The
aim
was
to
increase
the
number
of
self-employed
people
travelling
by
train.
I
got
briefed
three
weeks
before
launch.
Yet,
because
I
designed
the
page
directly
in
the
browser,
it
was
quick
and
easy
to
put
it
into
production.

ns/ns-07.png

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